Privacy Policy

Last Updated: December 2025

Willow Wood Ltd. (“we,” “us,” or “our”) operates Thornebrook.net and the Thornebrook Creative Universe (collectively, the “Platform”). This Privacy Policy explains how we collect, use, protect, and disclose personal information when you use our Platform.

By using the Platform, you agree to the collection and use of information in accordance with this policy.

Information We Collect

1. Personal Information You Provide

When you create an account, make a purchase, participate in community spaces, or contact us, we may collect:

Name
Email address
Mailing or billing address (if making purchases)
Account login credentials
Usernames, comments, submissions, or other posted content
Communications sent to us (support emails, messages, forms)

2. Payment Information

All payments are processed through secure third-party payment processors.

We do not store or process full credit or debit card numbers on our servers.

Payment processors may collect:

Credit or debit card information
Billing address
Transaction history

These processors handle your information in accordance with their own privacy policies.

3. Automatically Collected Data

When you use the Platform, we may automatically collect limited technical data, including:

Device type and operating system
Browser type and IP address
Usage data and interaction logs
Cookies or similar tracking technologies (web only)

This data is used for analytics, troubleshooting, and improving the Platform.

How We Use Your Information

We use collected information to:

Provide access to creative content, narrative materials, and community features
Process purchases and grant access to paid or restricted materials
Maintain user accounts across web platforms
Communicate important updates (account, security, content-related)
Respond to support requests
Moderate community discussions and submissions
Improve platform functionality and user experience
Comply with legal or regulatory obligations

We do not sell or rent personal information to third parties.

Sharing of Information

We may share limited information only in the following circumstances:

Service Providers: Trusted third-party vendors who assist with hosting, email delivery, analytics, or payment processing
Legal Requirements: When required by law, subpoena, or legal process
Safety & Security: To protect the rights, safety, and integrity of users, the Platform, or others

All service providers are required to handle data responsibly and securely.

Data Security

We use reasonable administrative, technical, and physical safeguards to protect personal information against unauthorized access, loss, misuse, or disclosure. While no online service is completely secure, we follow industry-standard practices to protect user data.

Data Retention

We retain personal information only as long as necessary to:

Provide services
Maintain records for operational or legal purposes
Comply with applicable laws

Inactive accounts may be deleted after a reasonable period of time.

Your Rights

You have the right to:

Access the personal information we hold about you
Request corrections to inaccurate information
Request deletion of your account and associated personal data

To exercise these rights, please use the contact form available on the Platform.

Account and data deletion requests are typically processed within 7 business days.